Shipping policy

Last Updated: October 13, 2026

At Alpine Outfits, we aim to make your shopping experience simple and convenient. This Shipping Policy explains our order processing times, delivery estimates, shipping charges, tracking procedures, and other important shipping information.

1. Order Processing Time

Orders typically require 5–7 business days to process before dispatch.

Processing time includes preparing your order for shipment. Business days exclude weekends and public holidays. During peak seasons, promotional periods, or other unusually busy periods, processing may take longer than expected.

You will receive a shipping confirmation once your order has been dispatched.

2. Shipping Destinations

Alpine Outfits offers shipping to customers in the United States and internationally, where shipping services are available.

Shipping availability may vary depending on the destination, carrier service, and applicable restrictions. If we cannot ship to your location, we will contact you if necessary.

3. Shipping Charges

Free shipping is available on all orders.

There are no standard shipping fees charged at checkout for eligible orders. However, international customers may be responsible for applicable customs duties, import taxes, or other government-imposed charges, as explained below.

4. Estimated Delivery Time

Our estimated delivery time is 4–6 business days after dispatch.

Please allow approximately 9–13 business days in total for order processing and delivery under normal circumstances. This is an estimate, not a guaranteed delivery date.

Actual delivery times may vary depending on the destination, carrier operations, customs clearance, weather conditions, public holidays, and other circumstances beyond our control.

5. Shipping Carriers

We may use DHL Express, FedEx, or other available shipping services, depending on the destination and shipping arrangements for your order.

The carrier used may vary by order and destination.

6. Order Tracking

Once your order has been dispatched, we will send you a shipping confirmation with tracking information.

You can use the tracking details to follow your shipment through the carrier's tracking service. Please allow some time for tracking information to become active after dispatch.

If your tracking information has not updated for an extended period or you need assistance locating your package, please contact us at support@alpineoutfits.com.

7. PO Boxes and Delivery Addresses

We do not ship to PO Boxes. Please provide a complete and accurate physical delivery address when placing your order.

Customers are responsible for ensuring that their shipping details, including the recipient's name, street address, city, postal code, and contact information, are correct.

If you need to correct your shipping address after placing an order, contact us as soon as possible. We cannot guarantee that address changes can be made once an order has entered processing or has been dispatched.

8. International Customs Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

These charges are the responsibility of the customer unless applicable law requires otherwise. Such charges are not included in our free shipping offer.

Customs procedures and clearance times vary by country and may affect delivery estimates. Alpine Outfits cannot guarantee customs clearance times.

Customers are responsible for understanding any import requirements or restrictions that apply to their destination.

9. Shipping Delays

Although we aim to meet our estimated processing and delivery times, delays can occasionally occur.

Possible causes include:

  • Adverse weather conditions or natural events.

  • Carrier service disruptions or operational delays.

  • Customs inspections and clearance procedures.

  • Public holidays and seasonal order volumes.

  • Incorrect or incomplete delivery information.

  • Other circumstances outside our reasonable control.

If your shipment appears significantly delayed, please contact our support team. We will review the available tracking information and assist you where possible.

10. Lost, Missing, or Damaged Packages

If your package appears to be lost, has not arrived within a reasonable time after the estimated delivery window, or arrives damaged, please contact us at support@alpineoutfits.com.

Include your order number, tracking number if available, and a description of the issue. For damaged packages, photographs of the packaging and affected items may help us review your request.

We will assess the situation and work with the relevant shipping carrier where appropriate to determine the next steps.

11. Incorrect or Failed Deliveries

Please verify your delivery information before completing your purchase. If a package cannot be delivered because of an incorrect address, an incomplete address, or other delivery issues, contact us for assistance.

Any additional shipping costs or other charges arising from an unsuccessful delivery will be assessed on a case-by-case basis, subject to applicable law and the circumstances of the shipment.

12. Contact Us

If you have questions about this Shipping Policy or need help with an order, please contact us:

Brand: Alpine Outfits
Legal Business Name: Oqvela_Commerce LLC
Registered Business Address: 1309 Coffeen Ave, Sheridan, WY 82801, United States
Email: support@alpineoutfits.com
Phone: +1 307-500-7245
Website: https://alpineoutfits.com/

The address listed above is our registered business address and is not necessarily the shipping origin or return address.

13. Changes to This Policy

Alpine Outfits reserves the right to update or modify this Shipping Policy when necessary. Any changes will be published on this page with an updated revision date. The policy in effect at the time of your purchase will generally apply to that order, subject to applicable law.